News

Letter to New and Existing clients regarding COVID-19

January 1, 2021

We hope this finds you well and safe in these unprecedented times,

 

A note for new clients and established clients: If you are joining our practice from another state or have adopted a new pet during COVID we look forward to meeting you and your family members. While we are accepting new clients the process for this has changed along with COVID guidelines. Please make sure that you are following all travel and quarantine/testing guidelines set by the state of Vermont. If you have not quarantined properly we cannot see your pet. Please be aware if you are visiting on vacation or are not an established client you may be referred elsewhere if our schedule is already fully booked with established clients, sick pets and emergencies. We will make every attempt to accommodate you to the best of our ability. Please see the rest of this letter for further information about our operations.

 

Services at Aeolus will remain “curb side” until we are advised by Governor Scott that we are able to resume in person appointments and the risk of exposure for our staff is significantly decreased. If you are scheduling an appointment please understand we may not be able to get you in when you expect. Manchester (and the surrounding areas) population has doubled and everyone is adopting new family members. Routine appointments are often 2 weeks out from when you call to allow us to book our schedule so we can give your pet the attention it deserves. Please do not expect same day/week appointments for vaccinations and plan ahead accordingly. We need to reserve time for same day sick pet appointments and emergencies. We may also offer advice over the phone or have you email us a photo to triage your pet more effectively. We ask that you remain patient with this process as it is difficult for everyone. If we are not running on time it is because we are attending to someone else’s loved one and we ask that you are mindful of this. If you are trying to get through to us via phone and it is busy it means that there are clients on both lines and you will need to keep trying. Please continue to wear a mask when interacting with our staff and do not try and enter the building.

 

All prescriptions/food and over the counter items are available for pick up in our double door entrance that is set back on the right hand side of the building (there is a sign on the door that says customer pick up). We ask that you call the day before you need something filled. It is easier for us if you pay over the phone when you call or mail in payment vs. paying when you get here.

 

We accept all forms of payment with the exception of care credit. For prescriptions you can either mail in payment to the above address or call us with a credit/debit card over the phone. We will do our best to get receipts to you after your appointment but if we do not please call us for your balance and pay over the phone. There is no online bill pay available. If you have a card on file with us we will only charge it when you tell us to do so, we will not assume you would like us to use the card every time you visit.

Please know that we value you and your pets and we are committed to providing the best care in the safest way!

 

We look forward to 2021 with hopes that it brings better things!